Complaints Procedure

If you are unhappy with any aspect of our service, please tell us. You can submit a complaint by email to joseph@reinstatementcostassessment.org, or by writing to us at the address below. We take all complaints seriously and want the opportunity to put things right.

• Reinstatement Cost Assessment Ltd
• 17 Hanover Square, London, W1S 1BN, United Kingdom
• Email: joseph@reinstatementcostassessment.org

To help us look into your complaint as quickly as possible, please include:

• Your name and contact details
• The property address or reference relevant to your instruction, where applicable
• A clear description of what happened and why you are unhappy
• Copies of any relevant correspondence or documents, if you have them
• What outcome you are hoping for

We aim to acknowledge receipt of your complaint promptly, and to let you know who is dealing with it.

We will look into your complaint fully and fairly, which may involve reviewing your file, the assessment carried out, and any relevant correspondence, and speaking with the people involved.

Once we have completed our investigation, we will write to you with our findings and, where appropriate, the steps we propose to take to resolve the matter. We aim to provide a full response as promptly as we reasonably can, and we will keep you updated if our investigation is taking longer than expected.

If you are not satisfied with our response, please let us know and we will review the matter again. If your complaint relates to how we have handled your personal information specifically, you also have the right to raise the matter with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ — see our Privacy Policy for more detail. We have not identified any additional sector-specific complaints scheme or ombudsman that we are a member of; if this changes, we will update this page accordingly.

• Reinstatement Cost Assessment Ltd
• 17 Hanover Square, London, W1S 1BN, United Kingdom
• Email: joseph@reinstatementcostassessment.org